+1 (218) 451-4151
glass
pen
clip
papers
heaphones

Designing a Customer Experience for Business Class

by | Mar 9, 2023 | Uncategorized | 0 comments

by | Mar 9, 2023 | Uncategorized | 0 comments

Designing a Customer Experience for Business Class

  

Review the following website article regarding the service blueprint which maps out the customer experience. ( https://www.nngroup.com/articles/service-blueprints-definition/ ) 

Think about the customer journey for a business class passenger. Using the service blueprint diagram displayed in the service blueprint article as an example, map out the customer journey for a business class customer from the perspective of the airport. Thus, identify the service exchanges from the point of arrival at the departing airport to the point in which the passenger leaves the destination airport (excluding the in-flight service exchanges)

Compose a white paper of at least four pages that addresses the following questions:

· What market trends have led to the business class segment?

· How does the customer journey meet the needs of the business class? Be sure to include the service blueprint as an appendix in your paper.

· Where are points of failure that might impact service quality?

· What extended marketing mix decisions (related to People, Process, and the Physical Environment) are important for successful service delivery to the business class market?

Requirements

· Include a title page with your name, course, assignment number, and title.

· Use current APA in-text citations and include a reference page at the end.

· A minimum of 4 pages, double-spaced (not including the title or reference pages).

A professional Academic Service Provider

Distinguished Writers Ensure Accountability, Confidentiality, High-Quality, and Timely Execution

Distinguished Writers comprises of well-trained professionals striving to give our clients an awesome experience. We engage with our customers throughout the learning process to ensure they are comfortable with both their classwork and homework in order to achieve excellent grades. The team is well-balanced across different fields to suit our clients. Our diversified fields include article writing, thesis proposals, project management, coursework, essay writing, and dissertations among others.

Fundamental Values

1. Accountability: The company values professionalism in all our undertakings. As such, we interact transparently with our customers.

2. Confidentiality: The company does not disclose anything to third-parties, and our interactions with customers remain confidential.

3. High-Quality The products are thoroughly proofread and counter-checked to ensure they meet the expected quality levels.

Guarantees

4. Quality is a Guarantee: Our writers are accurately matched with their area of expertise to ensure proper quality is maintained. We are also equipped with adequate software to guarantee error-free products.

5. Money Back Policy: As a client-oriented service, we offer 100% refund for the following: if we received a double payment from you; if you placed similar orders twice (or more) and paid for all of them; the writer has not been assigned; you asked to cancel the order within 20 minutes after placing it; an e-Check payment has been sent (the Dispute Manager will contact you accordingly). Other cases involve a comprehensive investigation by the Dispute Department and feedback given within 24 hours. We value our customers; therefore, the process will be fair, fast, and precise.

5 .Free Revisions: You can request for revisions at no additional cost. Nonetheless, this does not include complete change of the initial order instructions and if it is not past ten days upon your approval.

6. 24/7 Customer Support: Our support staff are always online to provide any assistance when needed

Ordering Process

NOTE: If you have any question, always contact our support team before the commencement of your project. ALL THE BEST”: